In Focus: Scan and Collate

21 May 2018

Today we’re highlighting our supplier Scan and Collate:

Scan and Collate are specialists in the digital reproduction of medical records into a secure and easily accessible format. With the increase in penalties recently introduced by the ICO for breaches in Data Protection, they can help protect your practice by providing an on-site service to digitally reproduce and encrypt your paper records and computer images.

We have produced a simple infographic to highlight how Scan and Collate’s service could work for your practice. If you are interested in using this service, you can go on to their page “here”: to set up your free trial!

Purge it with Shred-it!

14 May 2018

This month we want to highlight our supplier of confidential information shredding, Shred-it and their one-off confidential document destruction service.

As the deadline for the General Data Protection Regulations approaches, we know that practices might have more documents than usual to securely dispose of. Shred-it can help practices clear out the excess with a one-off purge. They also offer a regular scheduled service. You can make a request for their services by completing this form:

LMC Buying Group soon to hit the road!

07 May 2018

This month we exhibit at the Primary Care Show at NEC,Birmingham on 16-17 May. As the UK’s leading primary care conference with a lineup of speakers and free of charge content-led CPD conference programmes, we are excited to be attending and look forward to showcasing our range of suppliers and the products and services we’ve negotiated a discount on.

We will also be showcasing our latested supplier, Accuro who offer a professional transcription services for general practice. They have years of experience in handling confidential patient data and data protection is accounted for throughout every aspect of the transcription process.

All practices who attend and register with us at the conference, will receive a free trial with Accuro to test out their service in your practice. For more information about Accuro, you can visit their page on our “website”:

If you are coming to this event, you will be able to locate our stand number A6 where you’ll meet our head of operations Helen and business liaison officer Nikki.

For more information on this conference or to register your attendance, you can visit the Primary Care and Public Health Website “here”:

How to handle patient complaints in your practice

30 April 2018

We know that the pressure on general practice to perform at scall with limited time and resources
means that sometimes Gps arent able to provide the best care for their patients. This often leads to patient complaints
which can reflect necatively on a practice and when not dealt with adiquatly,
can lead to a breach. We have compiled a short list of things to do to help you deal with patient complaints responsibily

Checklist for handling practice complaints:

- Have a complaints procedure in place; whether this means a box where patients can voice their concerns or a dedicated person who can write down their queries, this is important to ensure compliance with current complaints regulations.

- Ensure that both patients and staff are aware of what the procedure is and how it works, faliaure to do so can be placed as irisposible
on the part of your practice.

- Make every attempt to deal with a complaint as swiftly and effectively as possible; this will avoid your practice having to embark upon
a formal complaints process. This can reflect negatively on the image of your practice and cause more colateral damage than if you take immidiate action

- if a complaint is escalated and you feel your practice is being unfairly targeted, contact your Local Medical Commitee (LMC) who will support you
in dealing with the issue.

For more comprehensive guidence on dealing with complaints in practice, visit the BMA- Complaints in Primary Care.


25 April 2018

Much news and information about the General Data Protection Regulations have been circulating leading up to the deadline in May. Its so prevalent that we now have #GDPRjokes trending on twitter!

However the importance of getting it right is still key and as such our approved supplier of confidential shredding services, Shred-it have compiled more information on ways to get you ready and make sure you are GDPR compliant before the by 25 May.

Check out their GDPR infographic to get you up to speed!

Are you ready for the 25th May?

19 April 2018

Blue Stream Academy are very pleased to announce that the GDPR module is now live on the GP e Learning suite! Their comprehensive module can help your staff understand the essential background information for GDPR, alongside why it is being introduced on the 25th May. The module is suitable for all staff members, although it is predominantly aimed at those who will be implementing the changes within the practice and can be added on to staff training profiles immediately for existing customers.

Topics included:
• Important Definitions
• Data Protection Principles
• Key Changes
• Organisation Checklist

If you are not yet a Blue Stream Academy member, you can contact them for a free trial and further information on how to benefit from this course.

Phone – 01773 822549
Email –

When placing your order, you must explicitly state your LMC Buying Group membership to receive our discount.

Page 1 of 10   Next

Products & Services