BT Phonebook Entry Charges
Date: 14 Feb 2012
It has been brought to our attention that BT is seeking to collect charges from businesses for its phonebook entries after failing to bill correctly for this service over a number of years. They are entitled to back date these charges up to six years.
These charges only apply to business customers (including GP practices) but not residential customers. BT have contacted all other telecoms providers (including the LMC buying group's approved supplier Atech) whose customers have used BT's phonebook entry service in the past in order to claim these charges back which means even if a customer is no longer a BT customer they will still have to pay the charges via their new provider.
Atech have told us that their customers can request to be removed from the BT phonebook if they do not wish to incur further charges in the future and we are sure many will wish to do so. In common with other telecoms companies Atech have complained to OFTEL about BT's actions in this regard but in the short term have no option but to pass on BT's costs to their customers.